Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: 6/12/2025
Introduction
VortexC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or book services
- Fill out forms on our website
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
- Make purchases through our online store
Types of Personal Information
- Name and contact information (email, phone, address)
- Demographic information (age, gender, preferences)
- Health information (for service provision)
- Payment and billing information
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing appointments and bookings
- Processing payments and transactions
- Communicating with you about our services
- Sending administrative information and updates
- Personalizing your experience
- Improving our website and services
- Conducting research and analytics
- Complying with legal obligations
- Protecting our rights and preventing fraud
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you, including:
- Payment processors (Shopify, Stripe)
- Appointment scheduling services (IntakeQ)
- Email service providers (Resend)
- Website hosting and analytics providers
- Customer support platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Prevent or investigate fraud or security issues
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.